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Software Updates

Information on the latest software upgrade from our technical team.

Summer 2023 Software Updates

By Software Updates
Hello and welcome to the Summer Software Update for Parents Booking 😊

New Features:

Wraparound Care: Our newest module – Wraparound Care – allows schools to take bookings for clubs which are likely to have a different attendance every day, perhaps because they’re either a breakfast club or after-school club that helps parents drop off or pick up students earlier/later than the school’s usual opening times.
For more information, read this blog post.
Because this module is brand new, feedback and feature requests are very welcome. Send those to us here.

Ask questions when parents book events/clubs: Schools can now ask Yes/No questions, and optionally collect text answers, when parents are booking Events and Clubs. Simply add these when you create or edit an event/club, so whether you need to know if a student needs a bus, or whether a parent has agreed to the Terms and Conditions of booking, or ask which allergies students have, this can be easily asked and parents will have to answer in order to book. All answers are provided as part of the List of Bookings in the admin area.

Export imported teacher/class data: Have you ever wanted to export a simple-to-read Excel spreadsheet of all the class lists Parents Booking has imported? Now you can. The helpful “Export to Excel” feature on the Teachers shows all the students ‘connected’ to teachers.

Send bulk-reminders to parents – per date: Previously, when you wanted to email all parents a reminder of their appointment, but your parents’ evening had multiple dates, you could not select to only send a specific day’s reminders. Now you can. Go into Dashboard > Options > Print, Email and View Teacher Schedules and click “Email Appointment Reminder to All Parents” and if your parents’ evening has multiple days you can send this for All, or tick the dates you want to send this for.

Post hyperlinks to external booking links/websites on the parents’ Parents Booking pages: Schools who want to list their external booking pages for events/clubs that are booked outside of Parents Booking can now do so by creating an event or club and ticking the box to make this an externally listed item. Just paste in the booking link and this will be shown to parents among your other events and clubs when they login.

Choose which term to replicate events/clubs in: When you replicate an event or club, we’ll now ask which term you want this in. That helps you copy events or clubs from last term much more easily.

Updated Guides: These are the latest versions of our PDF guides:

Read More

The Wraparound Care Solution You Need Is Here

By Software Updates

Wraparound care is often a lot of work to organize. Parents Booking takes away all the pain, and makes managing bookings even simpler than you can imagine.

Simply create a breakfast or after-school club by choosing the dates and times parents can book – for example every Monday to Friday from January to April. Then block out any dates with are unavailable, and set a cost per booking. In minutes you can have invites sent to parents and later can easily see/download each date’s bookings.

Because the Wraparound Care features are built into Parents Booking’s Events and Clubs module, parents will be familiar with how to login to Parents Booking and make their bookings in the same modern, professional website that they’re familiar with from their parents’ evening use.

Ask us to show you the wraparound care features, and you’ll immediately marvel at how much time and work we’ll save you.


Winter 2022 Software Updates

By Software Updates

Hello and Happy New Year!

Thank you so much for all your support of Parents Booking in 2022. As we finished 2022, we looked back on a year which has seen millions of parents and teachers connect due to appointments made, either for in-person or video meetings, through Parents Booking. We’re extremely proud of that and excited by all the opportunity to help schools that 2023 brings.

We’re immensely proud of our part in each customer (school)’s success, and we’re committed to continually improving Parents Booking, to help lower parent barriers to access appointments and conversations with teachers, and to make setting up parents’ evenings, events, clubs, trip, interviews and more as simply as possible.

We have been busy, as usual, and the below list is a showcase of new features added over the last few months:

New Features:

Cards on the table, this isn’t new new – it was added over summer, but we wanted to keep it on your radar because from what we have seen across thousands of parents’ evenings, schools who went from video meetings back to in-person meetings are seeing a drop-off in their attendances:
We are certain Hybrid parents’ evenings are the best way to achieve the highest attendance possible.
Schools who pay for the video module can now set up Hybrid meetings. Just create a different block of time for each “session” and decide which are video sessions and which are in-person. The video to the right explains more about this great new functionality, and there’s a great guide here too.

New for March 2023: Wraparound Care
This is so new that we are looking for ‘early adopters’ to test it in the knowledge that it is very much ‘version 1’ and might not have all the required bells and whistles, but feedback and feature requests are very welcome. Send those here.
You can now set up wraparound care booking, which is to say breakfast clubs, after-school clubs and similar where the attendance is expected to be different each date. For more information, read this blog post.

Google single sign-on (SSO) for parents. Schools can now toggle on/off the ability for parents to login to their school’s Parents Booking using a Google button that will appear on their parents’ login page. Much like how you have no doubt used Facebook, Google or other ‘single sign-on’ buttons to login to other websites, this should make logging in even easier for parents who have a Google/Gmail email or linked email in Parents Booking.
[Watch 1min demo video here]

Rather than turn this on automatically, it is currently ‘off’ for all schools. To turn this feature on, please go to Set Up School > Preferences and tick “Allow parents to login via Google single sign-on?”

Google single sign-on (SSO) for teachers. More news on the Google SSO front: On our login pages, teachers can now click the “Sign in with Google” button to login to their Parents Booking account, but obviously only where the school has set up the school’s emails with Google accounts, or uses Google to manage their emails. We will be adding a similar Login via Microsoft single sign-on option for teachers soon too.

Two-factor authentication for school Admin users. Schools can now toggle on/off the requirement for Admin users to verify their login using an two-factor authentication SMS/text. So, similar to when your bank asks you to verify the device you are using, and you are who you say you are, Parents Booking can ask Admin users to do the same. Set this up in the Preferences page, and define the mobile number for Admin users in the Usernames and Passwords section of the Set Up School page in the Admin area.
[Watch 1min demo video here]

Rather than turn this on automatically, it is currently ‘off’ for all schools. To turn this feature on, please go to Set Up School > Preferences and tick “Turn on two-factor authentication (2FA) for Admin logins?”

Schools can now create more Admin users. In the school’s ‘Set Up School’ page, in the Admin area, you can now click “Add/Manage Additional Admin Users” in the Usernames and Passwords section, and use this to create more Admin users. Simply create an Admin, and they will be emailed with a link to create their own password. Also, if input their mobile number, they will also be asked for a 2FA code when they login (if you have turned this feature on, as per the above update).

Parents can RSVP ‘no’ to invites and reminders. Parents will now receive a type of unsubscribe link in their invites and reminder emails which allow them to RSVP ‘no’ to the parents’ evening. This helps make sure they are not reminded again unnecessarily, and will show the school data on why some parents have not booked. We will go on to expand this functionality to include comments and include in the evening stats in the next version/software update.

You can now hide the “In-Person” / “Video Call text which is shown on the parent and admin/teacher booking pages. We had added this text to help schools display whether a parents’ evening is in-person, by video, or where it’s a mix of both, which session is which. However, some schools didn’t want this text to display, e.g. where they were using Zoom or Google Meet but our pages were saying “In-person”, so a tick box called “Hide “In-Person” / “Video Call” text on booking pages” in Set Up School > Preferences will now let you hide this text if wanted.

Pie charts in Reports section. We plan to show more and more of these, including to help as an overview during parents’ evenings (so you can see how many meetings are taking place, live), but for now this first version of our pie charts shows them on the Dashboard > Options > Check Stats page, and when you use the Reports pages to check on parents’ evenings which have not taken place yet.

24hr or 12hr clocks: You can now go to the Preferences page and toggle between these two time displays for all parent, teacher and admin views.

Summer 2022 Software Update

By Software Updates No Comments

Hello and welcome back!

We hope you had a really refreshing summer, and if possible that you found yourself sipping a piña colada on a beach somewhere!

While you were away, we were busy adding more features to help you make this the best year of parent teacher conferences yet.

Here’s a quick summary:

We are certain Hybrid parents’ evenings are the best way to achieve the highest attendance possible. Schools who pay for the video module can now set up Hybrid meetings. Just create a different block of time for each “session” and decide which are video sessions and which are in-person. The video to the right explains more about this great new functionality, and there’s a great guide here too.

Free trial of our basic Events and Clubs module through to 1st July 2023. This module usually costs an additional 25p per student, per year, but we wanted all schools (who don’t currently pay for the premium version of this module) to have the benefit of the basic Events and Clubs module, to help them set up events, clubs and their Christmas performances. Read more about how it works here:

Custom Groups: If your school sets up and uses ‘Custom Groups’ in its MIS database, you can import these using our Wonde integration (and we’ll add this functionality to other integrations soon).
More info on how to import and use Custom Groups here:

Parents can RSVP ‘no’ to invites and reminders. Parents will now receive a type of unsubscribe link in their invites and reminder emails which allow them to RSVP ‘no’ to the parent teacher conference. This helps make sure they are not reminded again unnecessarily, and will show the school data on why some parents have not booked. We will go on to expand this functionality to include comments and include in the evening stats in the next version/software update.

Teachers can now toggle between their schools. If a teacher works at multiple schools, they can now toggle between those schools without having to log out and back in, providing their accounts use the same email/login information.

Teacher First Name or Initial? Schools who import their data via Wonde can now choose whether to show the the teacher’s forename or initial to parents. This was important for some schools, who wanted to show an Initial rather than Forename. Change this by going to Set Up School > Preferences page.

Spring 2022 Software Update

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1. New ‘Edit the Teachers’ page design and functionality

This is one of the most complex and sophisticated changes we have made to Parents Booking since it was created. It is designed to help schools set up parents’ evenings in a simpler, more logical way. It should also help schools who have many ‘shared’ classes select which teachers to make ‘active’ for the parents’ evening, and how to manage ‘shared’ classes, e.g. do the parents book 2+ teachers together (for one single appointment) or separately.

Intro: This functionality will work especially well for schools who have ‘shared’ classes if the school uploads not only their ‘Main Class Teachers’, but all teachers for all class codes. If your Admin user un-ticks the ‘Main Class Teacher’ tick box on the Upload Data page (if shown), and runs an automatic data upload, most school MIS databases will then upload all teachers for all classes, making it easier for schools to see which classes are ‘shared’, and giving them all the options they require to set up the appointment booking rules as wanted.

For example, you can set up one ‘shared’ class code to book two teachers together for all appointments, while setting up another class code to only allow parents to book one or the other teacher. You can even set up a class code so parents can book as many of the teachers as they want for this subject.

If you have parents’ evenings set up already, these should be unaffected by these changes.

We also intend to quickly release a ‘flag’ which shows which of the teachers is the ‘Main Class Teacher’, but this is still in development, owing to our need to code this separately for every school database integration we offer.

How does this new page layout work?

  • The new Edit the Teachers page design shows and sorts the data by class code, where these were not displayed before.
  • You can sort the columns alphabetically by clicking column headers, e.g. Subject Name
  • All class codes begin ‘ticked’. Where a class code is ticked, that teacher is a booking option for parents.
  • Un-tick the teacher name(s) beside a class code to ‘deactivate’ a teacher. This will mean they are not shown as a booking option to parents. Press ‘Save Changes’ when finished.
  • You can un-tick or tick teachers even after appointment booking has begun. Teachers who have no appointments will not be shown as being ‘in’ the parents’ evening, whereas teachers who have appointments and are then un-ticked will no longer be shown to parents who login to make more appointments, but will still be expected to attend appointments (unless the school cancels these).
  • You can add a class code to any teacher at any time via the Teachers page. Once you do, use the red ‘Review Changes’ banner at the top of the website (which shows after changes are made on the Teachers page) to add that teacher/class to the parents’ evening, if applicable. The teacher will be added to the parents’ evening as a ‘ticked’ option, meaning they become immediately available to book by parents. If the class code you add to a teacher is already linked to another teacher in the evening, and they are ‘active’ (ticked), you can then choose how to share these appointments.
  • ‘Shared’ classes can be set up to either book the parents’ appointments against all ticked teachers (meaning that a video meeting can feature 2+ teachers with the parent[s]) OR can be set up so that appointments are made separately against one or more teachers. Select the Yes/No options for class codes that are listed against 2+ teachers to determine the rules for this class code’s parent appointments.

This functionality is still very new, and although it has been being tested for months by our developers and testers, we ask you to let us know if you have any issues using it.

If you have parents’ evenings set up already, these should be unaffected by these changes.

We also intend to quickly release a ‘flag’ which shows which of the teachers is the ‘Main Class Teacher’, but this is still in development, owing to our need to code this separately for every school database integration we offer.

2. Share your screen in video meetings

A new ‘share your screen’ icon in the parent and teacher video meeting rooms will allow you to select content (either other tabs in your internet browser, or other open documents on your computer, or your desktop/screen) while in video meetings. Activate and turn off by using the button indicated in these screenshots.

The screen, tab or document you share will then be shown as a new ‘window’ in the video meeting, which can be clicked on to be viewed as the ‘main video source’ by the other participant(s) in the video meeting.

N.B. This functionality only works on laptops and PCs currently, not smartphones or tablets.

3. Blur your background in video meetings

A new ‘background blur’ icon in the parent and teacher video meeting rooms will allow you to blur your background while in video meetings. Activate and turn off by using the button indicated in this screenshot:

4. Create ‘Custom’ Class Codes / Edit Class Codes

A new ‘Edit Class Codes’ button on the Teachers page now lists all of the class codes which have been uploaded to Parents Booking, either from a data import or those which were created by the Admin when making changes to teachers/class lists.

You can use this new page to search for a class code, and add/remove students from those, OR you can use it to create your own ‘custom’ class codes, which you can then add to teachers. Because of the new ‘Edit the Teachers’ page, we want every teachers to have a ‘class code’ for all groups of students they teach, to make it easier for you to activate/deactivate, transfer and share appointments, but in the future the Custom Class Codes you make will also be able to be used to create special parents’ evenings, events, clubs or trips.

5. Other miscellaneous changes

On the ‘Set Up School’ > Preferences button page, in the admin area, we have added a number of features which schools have been requesting:

  • You can hide the ‘Select All’ button which is shown on the parents’ ‘Suggest Bookings for Me’ page. This will help where schools want parents to hand-pick the classes they want to book, or where schools fear parents will just try to book every possible option.
  • Depending on your school’s MIS database, you may not be able to select whether Parents Booking imports the Subject Name or Subject Description field. This is something some Arbor-using schools had asked for.

In the Reports tab:

  • Schools that use the Events and Clubs module will now be able to bulk-download all sign-ups they have received, which is helpful where a school has many clubs or events setup at one time.

In the video meeting room:

  • A new ‘Diagnostics’ button will help a user understand the cause of any connection issues they have, e.g. broadband bandwidth, jitter and other similar connection issues.

If your school uploads CSV spreadsheets and does NOT use SIMS or SEEMIS, there is a new CSV Upload format which we can move you to, which we call “Aspen”, which brings with is numerous improvements, in particular being able to bulk-upload teacher email addresses. Instructions are here, but it is important that you let us know you want to switch so we can change your upload type to ‘Aspen’ in our school management area.

6. We’re working on these changes now / Coming soon:

  • Very soon we will soon also add an option here to allow a school to choose the teacher naming convention used, e.g. [Title] [Forename] [Surname], or [Title] [Initial] [Surname].
  • One of the most-requested changes of late is being able to search for a student more easily on certain pages, e.g. ‘Login as a Parent’. We are prioritising this change.
  • We will show which is the Main Class Teacher on the new Edit the Teachers page
  • iSAMS schools will soon be shown which is the Main Contact for each student on the ‘Send Invite to Parents’ page
  • We will soon add the ‘Pupil Premium’ flag for associated students to the ‘Send Invite to Parents’ and some Reports pages, e.g. Chase Parents, BUT only for schools who want to import and show this in their Admin area.
  • We are adding more functionality to help schools run a ‘hybrid’ parents’ evening (of video and in-person meetings)
  • We will add the Buffer Time setting to the teachers’ ‘Create 1-to-1 Meetings’ page
  • Facility to email teachers their appointment schedules in bulk
  • Allow parents to RSVP ‘no’ to invites, so that the school knows the parent will not be attending
  • We are still building a new calendar booking interface for Clubs
  • We are considering building an interviews module, and would welcome feedback from schools who would be interested in this. It would allow a school to set up an event with a calendar interface, ‘interviews’ input their availability, allowing parents to pick dates/times ‘interviewers’ make themselves available, and then convert these appointments into video meetings if applicable.
  • Our next long-term project is a complete admin area website design overhaul. Designs have been agreed and the coding will begin soon. We hope to launch this in summer 2022.

What’s New in Parents Booking?

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There are several exciting new features which have been recently released with a larger software update coming on the horizon for Parents Booking. These updates will change some of the logic behind how parent teacher conferences are setup and allow for a parent’s appointments to be shared across multiple teachers, or to divide appointments between teachers where they share a class.

The new features that are immediately available include:

Appointments can now be easily shared from one teacher to another using the “Share or Transfer Appointments” button in Manage Bookings.

You now have the option of using the “Select All” button above each teacher’s schedule which will make selecting multiple or all appointments easier. Sharing appointments will allow both teachers to join the same meeting.


Schools can now give parents the option of selecting a telephone call rather than a video appointment.

Schools can enable this new option for parents when creating their parent teacher conference. It’s as simple as checking a box if a parent would prefer to have a telephone call rather than a video conference.  The teacher will then see a notification on the teacher’s appointment schedule letting them know that the parent has requested a telephone call.

There is now a ‘video meeting help’ button that a parent or teacher can click in the video meeting room, if there are any issues connecting to a video meeting.


Teachers can now see which students have not booked appointments yet directly from their schedule page.

Down the road teachers will be able to send parents that have yet to book an appointment a reminder directly from this new feature. For now, teachers can go into the Manage Bookings > Send Request to Parent feature to send a message directly to the parent.


Schools can now choose to identify new students and graduating students or students that have left the school during their automatic data import.

This will not affect teachers or classes throughout the semester, but it will allow for parents booking to keep on top of the students and add new students to their respective teachers, making it easier to add them to a live parent teacher conference if necessary.  We still recommend using the “Upload Data” button when setting up a new parent teacher conference, to import the latest curriculum and class teacher assignments.


More Functionality when Inviting Parents

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We’ve re-designed how parents are sent their invite to parents’ evenings, 1-to-1 meetings set up by teachers, or events/clubs by school Admins. Parents can be sent an invite individually (for example when you are looking to prioritise invites/bookings to certain parents) and later you can send invites to everyone else. You can easily see who you have and have not invited.

This video very quickly describes the changes and how the new features work.

Payment Integration with Stripe

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You can now take payments for events, clubs and trips through Parents Booking’s new integration with Stripe.

The video below demonstrates how this all looks and works, and by going to your school’s Admin Area > Set Up School page, and expanding the Payment Gateway Settings section you can download the latest version of the Stripe integration instructions.

Allowing multiple parent/carers to join the same parent-teacher video meetings.

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One of the most requested features we’ve had over the last few months has been the ability for parents to join video meetings from different devices/locations.

The above demonstration video shows you where a parent would click the button to allow other parents/carers from the students’ family to join the video meetings that you book.

Parents who use this new feature will have the instructions for the other members of the family who want to login (using their separate login account) and join the ‘shared’ meetings are included in their booking confirmation e-mail and/or print confirmation.

You asked. We listened. This feature has been released this weekend. Hope it helps lots, especially during the Covid-19 pandemic.

Download a Parent .PDF guide for how this works.